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The
Bale Group is a “World Class Organization”
that prides itself on quality. The American Society for
Quality Control defines quality as “The totality of features
and characteristics of a product or service that bear on
its ability to satisfy stated or implied needs”. We have
a clear quality statement: “The Bale Group has a clear corporate
vision…to be the benchmark company in the Automotive sales
& service industry through superior performance demonstrated
by: •
Living up to its established principles of excellence in
Automotive sales & service
•
Fully satisfying the expectations of its customers
•
Utilizing all
resources productively
•
Continually
improving processes & products
•
Generating
sustained value for customers, employees, and suppliers
• Creating an environment
of trust, respect, openness, and integrity
Because
of the needs, values, and expectations of customers are
constantly changing and increasingly demanding, there is
no acceptable constant level of quality.
Total
Quality Management is defined as “The application
of quantitative methods and human resources to improve the
process within an organization and exceed customer needs
now and in the future”. We accomplish this by incorporating
the 6-basic concepts of TQM, which are:
•
Management
commitment
•
Focus
on the customer
•
Involvement
& utilization of the work force
•
Continuous
improvement
•
Treatment
of suppliers
•
Establish
performance measures
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